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Frequently Asked Questions
If you are hesitating, do not worry - we are here to explain
everything you might want to know. If you don't see something here, ask us in the chat box below.
The first priority is to offer tokens or coins for using the product in the correct ways that lead to better retention. As an option, we use software that can pinpoint the features that generate revenue and reward their usage. Of course you also reward actions like referrals and reviews. And if a client is trying to leave, you can offer tokens to salvage the account or if they join a maintenance plan. You can offer tokens to users who upgrade to yearly plans or for those who upgrade to a higher tier. Tokens allow you to cut discounts and increase cash flow.
No, we can also create a 'traditional' rewards program where members earn points, or are upgraded to new tiers with better plans.
We offer a full service programs so don't have to spend all your time becoming an expert across all the strategies and tactics needed to launch and run a loyalty program. Most of your time will be spent upfront teaching us about your product and helping us understand your buyers (this is not a long process). Once we understand what drives your value, we can run with it and deliver you results.
Our programs are project-based, with billing driven by pre-determined milestones that we can agree on. There are no commitments and you can cancel any service at any time.
We hide as much crypto jargon and process as possible from your community. For example, we don't require members to create a crypto wallet to hold their tokens or coins. However, if they understand wallets and have one, they can transfer their assets to their wallet. We have clear action items in the member portal for the ability to swap or sell their NFTS. Once they leave the community to swap or sell on an exchange like Uniswap, they will have to better understand how tokens work in the open market. It's important to note that we can build smart contracts with rules for how tokens are swapped or sold.
We have a full service growth marketing agency inside the company that can put in place a plan to promote your rewards program and products. We can also help power other aspects of growth like customer acquisition. The agency are experts in SEO, social, PR, content marketing, email marketing, and paid media.